Oak Barrel Winecraft will accept returns of merchandise purchased on our website or in the shop within 7 days of purchase, if the merchandise is unused, non-perishable, and not damaged. The merchandise can be returned for a full refund in store credit (less original and return shipping charges, which shall be the responsibility of the purchaser) or exchange (if available).
Please contact Oak Barrel Winecraft in advance of your return. This way we'll know to expect a return, the product(s) being returned, and the reason(s) for the return. Upon receipt, we will inspect the returned item(s), and barring any damages, issue store credit.
Any merchandise damaged in-transit should be reported immediately to Oak Barrel Winecraft and all packaging material kept for inspection by the shipping company.
Oak Barrel Winecraft uses UPS (United Parcel Service) Ground, GSO (Golden State Overnight) or USPS (U.S. Postal Service) for 'Standard' shipping within the continental United States, excluding Hawaii and Alaska. Automatic online shipping quotes are for UPS only, but Oak Barrel may decide to ship using alternatives (such as GSO) based on availability of service. Customers wanting items shipped other than UPS, GSO or USPS need to contact Oak Barrel Winecraft for a shipping quote.
Those items designated as 'Not Eligible for Standard Shipping' must be shipped by truck and Oak Barrel Winecraft will contact the customer, via e-mail, with a quote for the shipping costs.
email contact: firstname.lastname@example.org